At ElegaMuse Store, we take pride in offering designer-quality formalwear and accessories to sophisticated women worldwide. Our shipping and returns policies are designed to provide you with a seamless shopping experience that matches the elegance of our collections.

Shipping Information

Order Processing

We carefully prepare each order with the attention it deserves. Please allow 1-2 business days for order processing before your package is shipped.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Tracking included

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Tracking included

Please note: We currently ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We want you to love every ElegaMuse piece as much as we do. If you’re not completely satisfied, our straightforward return process ensures your experience remains elegant and hassle-free.

Return Policy Details

  • Returns accepted within 15 days of receiving your order
  • Items must be unworn, unaltered, and in original condition with all tags attached
  • Original packaging must be included
  • A copy of your order confirmation must accompany your return

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Earrings (unless damaged or defective upon arrival)

All other accessories and apparel from our collections (including gowns, dresses, matching sets, and formalwear) are eligible for return.

How to Initiate a Return or Exchange

  1. Contact our customer service at [email protected] within 15 days of delivery
  2. Complete the return request form (template provided below)
  3. Wait for approval – we’ll respond within 2 business days with instructions
  4. Package items securely in original packaging when possible
  5. Ship your return to:
    ElegaMuse Returns
    1237 Pike Street
    San Diego, US 92103

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear ElegaMuse Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to be returned/exchanged:

  • Item Name:
  • Size/Color:
  • Reason for return/exchange:
[For exchanges only] I would like to exchange for:

  • Item Name:
  • Size/Color:

Please let me know if you require any additional information. I look forward to your confirmation and return instructions.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Refund Process

  • Refunds processed within 5-7 business days after we receive and inspect your return
  • Refund issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

  • Replacement item shipped after we receive your return
  • Price differences for exchanges will be refunded or charged accordingly
  • Standard shipping rates apply for exchanged items

Damaged or Defective Items

If you receive an item that’s damaged or defective:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange a replacement or refund at no additional cost
  • In some cases, we may request return of the damaged item

International Returns

For returns outside the United States:

  • Customs fees or import taxes are non-refundable
  • We strongly recommend using a trackable shipping service
  • We cannot be responsible for items lost in transit

For any questions about our shipping or returns policies, our customer service team is always happy to assist at [email protected].

Thank you for choosing ElegaMuse – where every piece is designed to make you feel as exquisite as you are.